Billing, Payments & Refunds

This policy explains how pricing, payment gateways, taxes, billing, cancellations and refunds work for PDFZivo paid plans and AI Credit purchases. It applies together with our Terms of Service and Privacy Policy. We offer a free plan first so you can evaluate the tools before paying.

• Your region determines whether India or International pricing applies.
• The currency shown is derived from that pricing/region logic.
• Your language does not change the price or currency.
• The plan name, price, billing period and any applicable taxes are shown before you pay.
• The Starter plan is annual-only; paid plans remove ads.
• AI Credit purchases, where offered, are separate from a plan subscription unless stated at checkout.

Payments are processed by third-party gateways; we do not store full card numbers. Available methods (UPI, cards, net banking, wallets, etc.) depend on the gateway and your region. Approved refunds are returned through the original gateway and method where rules allow, and timing can vary by method, bank and gateway. Please contact our support first for any refund, cancellation or payment dispute.

• Razorpay (India) — UPI, cards, net banking, wallets, etc., per availability.
• Paddle (International) — Paddle acts as Merchant of Record and may calculate and remit applicable taxes (VAT/GST); buyers may also be subject to Paddle buyer/checkout terms.

Applicable taxes or fees are shown where they apply. For India, taxes such as GST may be added on top of the listed price where configured. For international checkout handled by Paddle as Merchant of Record, taxes may be calculated and collected by Paddle. Invoices and receipts are generated according to the implemented billing system and made available where supported.

Paid plans are billed in advance on the cycle selected at checkout and renew automatically until you cancel. Recurring billing terms are shown before purchase.

• Charges appear at the start of each billing cycle.
• Plan changes (upgrade or downgrade) take effect according to your billing cycle.
• If a renewal payment fails, access to paid features may be paused until payment succeeds.

You can cancel your subscription at any time from your billing settings. When you cancel, your plan stays active until the end of the current billing period, after which it will not renew. Cancelling stops future charges; it does not automatically trigger a refund for the current period.

Because credits and processing are consumable, paid periods are generally non-refundable once the billing cycle has started. We may issue a refund at our discretion in cases such as:

• a duplicate or accidental charge;
• a billing error on our side;
• an extended service outage that prevented you from using the plan you paid for.

Refund requests should be made within a reasonable time after the charge. Once approved, refunds are initiated within 5–7 business days to your original payment method through the gateway; the time for the amount to appear on your statement then depends on your bank or card issuer and is outside our control.

• Consumed AI Credit is generally non-refundable.
• Unused AI Credit may be considered for a refund at our discretion, for example where a purchase was made in error.
• If an AI job fails, AI Credit for that job is handled according to our existing business policy.

• If you were charged but your plan did not activate, contact support and we will investigate.
• If you see a duplicate charge, contact support with both charge details for review.
• If a payment shows as pending, please wait for it to settle before retrying, to avoid a double charge.
• If an AI Credit purchase was paid but not credited, contact support so we can reconcile it.

To request a refund or report a billing issue, contact us through our contact page or email [email protected] with your account email and the charge details. We aim to review billing requests within a couple of business days.

We may update this policy as our billing and plans evolve. Material changes will be reflected by the date above. Continued use of a paid plan after changes take effect constitutes acceptance.